ITS300A - Client Support Student Technician Proficiency II

Course Description

Pre-requisites: Assessment/Observation, Application, Work Experience - Client Support Student Technician Proficiency II (Level II) staff members are able to work autonomously and assign Client Support Office tickets to themselves. Proficiency Level II are able to complete full University PC Replacements from prep stage to user installation and handover. Replacement checklists related to data transfer, shared drives, Outlook, etc. can be completed for a user without error. Proficiency II Technicians are capable of troubleshooting and resolving a vast amount of issues related to Operating System, Hardware, Peripherals (e.g. printers), and networking. They have demonstrated awareness of other ITS departments and their roles and can escalate to the correct department if needed. Proficiency Level II is capable of training Proficiency Level I and below.