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Course Description

Pre-Requisites: Assessment/Observation, Application, Work Experience - Client Support Student Technician Proficiency I (Level I) staff can perform semi-advanced troubleshooting; install software and do basic hardware replacements; fix WiFi connectivity issues; properly distribute and decommission end-user laptops, desktops, and mobile devices; complete the computer preparation checklist; decommission a device securely (hard drive/RAM removal); properly record inventory changes for deployed/recycled devices; work autonomously; and go on field calls when assigned.
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