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Course Description

Pre-Requisites: Assessment/Observation, Work Experience - Earners of the IT Computer Lab Student Consultant Proficiency II (Level 2) badge have developed more mid-to-advanced tech support/troubleshooting expertise and knowledge of University and departmental systems, as well as coaching/training skills and have been applying them on the job consistently by helping to support/train/coach other junior-level IT Computer Lab Consultants.
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